Customer Operations Lead

Remote
Full Time
Mid Level

At Health Via Modern Nutrition (hvmn.com), we believe that what you put in your body today is the foundation for who you become tomorrow. We’re obsessed with pushing the limits of human performance, metabolism, and longevity

We create products that help people fuel with ketones, an ancient metabolic super fuel. A growing body of research shows that ketones can deliver significant benefits for everyone—from elite athletes and office workers to those who want to manage chronic disease or simply live a healthier life.

Our latest innovation, Ketone-IQ™️, makes ketones more accessible than ever before. An alternative to sugar-laden drinks, Ketone-IQ™️ was developed through a $6 million contract from the Department of Defense and close partnerships with the US Military, world-class researchers, and leading universities.

H.V.M.N. ketones are trusted by high performers of all kinds, including Olympic athletes, Tour de France cyclists, Navy SEALs, and athletes in every major sports league in the US.

We’ve helped break world records and unlock powerful scientific discoveries. We’re changing the landscape of modern nutrition. And now, we’re looking for top talent to help everyone experience the magic of ketones.

Customer Operations Lead

Ketone-IQ™ has been an elite metabolic health and performance secret and we’re ready to let the world in on it. We’re scaling into the retail world rapidly and looking for someone exceptional to join our growing team! Reporting to the Head of Supply Chain, you’ll play a critical role in building out our retail operation. If this sounds like you, please read on.

WHO YOU ARE:

  • Able to thrive in a fully remote work environment under minimal supervision.
  • Extremely customer-focused with an unrelenting desire to provide world class customer service while simultaneously keeping the company’s best interest in mind.
  • Killer instinct mentality: Willing to roll up sleeves, figure stuff out, and get things done even when they don't seem to be in your wheelhouse. No task is too small and you will go out of your way to make sure you solve every problem with a sense of purpose.
  • The thought of being at a rapidly growing company where you’ll wear many hats, juggle shifting priorities, and establish processes and best practices excites you!

RESPONSIBILITIES:

As our Customer Operations Lead, you will be responsible for supporting HVMN’s Retail Operations through:

  • Day-to-day execution and management of order to cash cycle (Order management & 3PL operations) - Order entry, accuracy, and execution from order receipt through customer delivery.
  • Be the primary point of contact for both internal team members and retail/distributor partners on any purchase order related operations.
  • Build sustainable processes and systems from scratch, focusing on efficiency and scalability as we onboard with new retail customers.
  • Process EDI and manual orders from retail/distributor accounts and send to 3PL with appropriate instructions for fulfillment.
  • Owner of EDI onboarding process including adding new accounts with SPS Commerce, mapping, and confirming connection is complete and orders can be received from trading partners.
  • Work with Finance to ensure payment is received from Retail partners for PO’s in a timely manner.
  • Owner of freight related activities related to retail/distributor orders. Strive to get to 100% OTIF (on time, in full) on all Retail/distributor partner orders and avoid transportation related chargebacks.
  • Responsible for accuracy and execution of customer master data, logistics claims/chargebacks, and OS&D.

REQUIREMENTS:

  • Can work US based hours(Anywhere from EST to PST based schedule ok).
  • Excellent(best of the best) written and verbal communication skills in a customer-facing role.
  • Elite organizational skills and ability to pay close attention to the details.
  • Some degree of experience in one or more of: Retail operations, order management, supply chain, operations, customer service, transportation, and/or logistics
  • Able to learn, navigate, and teach how to use both internal and external tools and systems: QBO/other ERP systems, Google suite, Notion, Airtable, Asana, Shopify, Amazon Seller, Kehe, etc.

IDEAL CANDIDATES WILL HAVE:

  1. 2+ years experience working with distributors like Kehe, UNFI, Vistar, US Foods, DOT, etc.
  2. Experience working in the CPG industry.
  3. Experience working in a high growth, startup environment.
  4. 1+ year(s) of experience with EDI Order process flow from setup, mapping, sending documents, etc.
  5. Good to advanced Excel and google sheets skills. Highly analytical and data-driven.
Share

Apply for this position

Required*
Apply with Indeed
We've received your resume. Click here to update it.
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file